Stocktrak We Cant Find. Try Again?
Educatee StockTrak Technical Support and FAQ
Pupil's Often Asked Questions
Demand help with your portfolio? This is the identify to get-go!
If you can't find the answer to your question here, utilize the support form at the lesser of the page and we will get back to you within 1 business organization mean solar day.
General Questions
About Stock-Trak
[For Private Investors] How exercise I cancel my business relationship and stop payments?
In order to cancel your account, please utilize the contact the states course and our help desk volition assist y'all in canceling your account. For individual investors, we offer a thirty-day money back guarantee, no questions asked.
Does Stock-Trak Account For Dividends & Splits?
Yes, each day nosotros receive an updated list of stocks that have carve up or have paid a dividend. The dividends and splits are then accounted for on the website. If we happen to have missed ane, please make full the form below so that we can utilise it.
How are Alpha/Beta rankings calculated?
For more data regarding the Alpha/Beta rankings, delight visit our PDF of Alpha and Beta Calculations.
How is the Sharpe Ratio calculated?
For an explanation of the Sharpe Ratio measure and how it is calculated on the website, please run into our PDF,What is Sharpe Ratio?
I received the following message when I tried to register : "There is no Active Tournaments with this Class Name". What practise I do?
This message usually pops-upwards when the class proper name is not entered correctly. To receive the verbal grade code,please fill the form at the bottom of this foliowith the following data:
- Name of your professor
- Name of your establishment
- Class name and class code
What are Trading Notes?
Trading Notes are comment and explanations that can be added per each trade and order. Professors can see the reasoning of an action and the comments by adding a Note. To add/view a note, users can click on "Add/View Notes" in the Order History or Transaction History.
What types of securities can I purchase?
Stock-Trak allows trading of Equities(stocks), Common Funds, Bonds, Options, Spots, Futures and Hereafter Options. It is upward to the class creator to decide what securities are allowed to be traded in his/her game.
My Account
How tin I change my username?
To change your username, fill up out the form at the bottom of this folio and provide the new username you lot would like to have. Please provide two or three alternate names in case your start choice is taken.
Please write your current username as well to help us discover your account.
My Portfolio
Tin I place orders when the market is closed?
Yes! You tin can make a trade after the market has closed. Your trade will be filled at the open up price of the stock at the next market open.
How tin I cancel an guild?
You can just abolish open up orders. To see your open orders and to cancel any of them, go to the "My portfolio" tab and select the Order History in the sub-carte.
How do I dispute a trade?
To study a possible mistake, please fill out the request class below and tell us the symbol and date/time of the trade(southward) in question. (Example: AAPL on 2013-12-17 at 11:20 am). Providing equally many details as possible and any screenshots to support your request volition greatly help speed up the review process.
How do I start making trades?
To brand a trade, start by hovering your pointer over the "Trading" tab and and then select the type of security you'd like to trade from the drop-down carte. From here you select what action (buy, sell, encompass, brusk) you wish to have, the order type (market, limit, stop, trailing % or $) and fill in the balance of the required information. Then click "Preview Order" and if you are satisfied with it, click "Place Order" to confirm your merchandise.
Trading Tutorial Video:
How practise I trade on margin or take out a loan?
If margin trading is allowed in your class tournament, then yous will automatically begin trading on margin (or take a loan) once yous take exhausted all of your available cash. You will also automatically start paying interest on your loan. Additionally, the loan volition automatically be paid off once you liquidate your positions.
Do not get confused with margin requirements with futures and options. This is more than like a line of credit or loan.
I am getting the message "order total $x.xx + open position total $x.xx must not exceed maximum position size $x.xx" when trying to make a trade. What does this mean?
This means that your order is violating the position limit rule set by the professor. Position limit is the maximum % of your portfolio value that tin can exist comprised of 1 single security. So for example if your position limit is 25%, then no single security tin make upwards more than than 25% of your portfolio value. Professors tin can also choose to set up unlike position limits for unlike types of securities when creating their form.
I bought 30 amount of shares, but I got YYY amount of shares. Why?
If y'all practise not have adequate cash and/or buying power, then the number of shares will exist adjusted to allow the trade to be filled every bit all-time it can.
I take accidentally placed a trade, tin can you lot fix it for me?
We can only make corrections to user errors with the direct permission of the Professor/Class Administrator. Delight have them contact us on your behalf if yous need a mistake corrected.
I placed an club, but I can't find it in my open positions. Why not?
To meet the status of any order, bank check your "Order History" page. There are several reasons why you tin can't run across your lodge in "Open Positions":
- i. If your gild requested book greater than 50% of available volume, then your order will remain pending until sufficient book is bachelor.
- 2. If you placed the order outside market place hours, you society volition stay open until next market open.
- 3. Limit and Terminate orders remain open until your requested price has been hit.
I desire historical information on my portfolio where do I become?
In that location is a wide range of historical information that tin exist seen and exported.
For historical values:
- Get toGraph my portfolio and click on historical portfolio values.
- Go to Portfolio Summary and either export the entirety of your data from the drop down menu (Account Balances, Transactions, Open up positions) or only change the day you lot wish to verify.
For transactions:
- Go to Transaction History in the "My Portfolio" menu bar. From at that place you tin either change the date range or hit the excel consign icon in the top right corner.
For recent orders:
- Become to Order History under the "My Portfolio" tab. From at that place you can either change the engagement range or hit the excel export icon in the top right corner.
For historical rankings:
- Go to Rankings nether the "My Portfolio" tab. You lot can export to Excel the portfolio and the Alpha/Beta rankings equally of the selected date.
I want to trade on foreign markets.
Commutation rate calculations are done automatically when making trades on foreign markets. In that location is no actress work on your role, though it is practiced to exist aware of potential gains/losses you may feel due to substitution rates.
You practise not need to commutation money in a different currency, it is washed automatically when buying, selling, shorting and covering.
In my open positions, I have a stock that says last price $0 and my values are incorrect, should I let you know?
Yes, this could hateful the symbol has stopped trading for a number of reasons or that at that place is an fault with the security in our organization. Delight inform us of any problems you may encounter as we always piece of work to correct the issue equally rapidly as possible.
Limits/Stops/Trailing orders – Why it did non execute?
Sometimes, due to a quick gap up or down, the stock may simply trade at your limit cost for a few seconds and then chop-chop bounciness off of your 'limit price'. As a result, your order will not get filled. This is normal and occurs on any trading platform, including real stock brokerages.
Also annotation that the bid or ask (whichever is applicative) must too hit that limit.
Stock ABC had a symbol modify. When volition my portfolio reverberate this?
The system automatically makes symbol changes each morning, and so this should happen right away. If your portfolio doesn't reflect this modify within 24 hours, delight contact the states using theform at the bottom of this page,and include a link to a news story or press release mentioning the symbol change for verification.
Stock ABC shares divide. When will my portfolio reflect this?
The system automatically implements stock splits before the market opens, so this should happen right away. If your portfolio doesn't reflect this change within 24 hours, please contact us using the form at the bottom of this page, and include a link to a news story or printing release mentioning the symbol alter for verification.
The ABC Stock is only $1.00, but your site has it listed at $10.00. What gives?
Please contact us using the course at the lesser of this page if there is an error, we will gladly set up it!
The price paid is unlike from the preview price. Why?
Getting a different cost from the preview can be due to many factors.
- The prices shown on the lodge preview have a 15 minute delay, simply nosotros execute all orders in US markets using the real-time bid/enquire prices
- You were looking at the "last price" instead of either the bid or the ask cost. This can be a large gap for some stocks, virtually usually for stocks with low volume.
- There is a slight lag between confirming and the preview, the toll tin alter in that fourth dimension.
- The social club did not execute immediately. This is most common with stocks with low book.
If you lot still believe at that place is an issue with the prices yous can contact u.s. using the form at the bottom of this page with your username and a screenshot of the correct bid – enquire price at that time.
What is "Organisation Cancelled" in Order History?
"System Cancelled" means that either an admin or the systems' automated merchandise rules cancelled an order. This is by and large due to insufficient ownership power or you tried to buy too much of ane asset and nosotros're blocked past the position limit.
Where tin I see all my open positions?
Under the "My Portfolio" tab select the "Open Positions" sub-menu – click on it to see all your open positions.
Where can I see how many trades I take left?
You can see the number of trades you lot have remaining on your Dashboard, in the "Snapshot" box.
Why are the trades that I have placed remaining open?
For an order to go through, a number of factors have to be satisfied:
- one.You must accept enough buying ability.
- ii.There must be adequate book on the marketplace, since we only allow users to trade upwards to half of the volume of any security on the market.
- three. You must not exceed your position limit. The default position limit is 25% which means you cannot put more than 25% of your portfolio value in a single security. Delight note that but professors have the ability to modify the position limit for their classes.
Once all three factors are satisfied, and given the marketplace is open of course, the trades should execute right away.
Why tin't I identify an order?
There are several rules which may prevent y'all from placing an order:
- i. Your claiming hasn't started yet: Please check with your teacher for the beginning and stop dates of your challenge.
- two. Minimum Stock Price: The minimum stock price must be $3.00 or higher
- 3. Position Limit: You may not buy/sell an amount of securities that would exist greater than 25% of your portfolio value.
- 4. Insufficient Book: If the desired security does not accept sufficient volume to execute, then the guild will stay awaiting until filled or canceled. By default the volume in the existent markets must be double the corporeality you are attempting to merchandise.
- 5. No Shorting Penny Stocks: You lot may not brusque sell any stock whose value is less than $3.00.
- 6. No Penny Stocks on Margin: Buying stocks on margin (loan) priced less than $3.00 is not permitted.
- seven. Insufficient Ownership Power: You are out of money. Shut some of your open up positions to regain buying power.
- viii. Your Challenge has concluded: Delight cheque with your teacher if the challenge has concluded.
Basics Of The Stock Market place
How does one decide which stock to buy or sell?
A wise investor will always bear some type of analysis before making an investment — acting on hot tips or blindly following the crowd rarely pays off. A swell to start is to look around and observe the spending habits of their families, friends and even themselves—what are they buying? Are they buying more they use to buy? What products practice you always apply and trust, and which ones you exercise not use anymore?
Students should offset watching business channels on Tv set, and starting time reading a few of the popular stock market websites. Hither is a list of popular sources for financial news:
- Yahoo! Finance
- Bloomberg
- Forbes
- Investor's Business Daily
- The Motley Fool
What are "Restricted Funds" that I see in my business relationship?
Restricted Funds are set aside when you lot place any limit orders that are not immediately filled. The funds are needed in the consequence that your limit price is met and triggers the action you requested. When your limit order is filled, the restricted funds are used to consummate the transaction.
Restricted funds are also created when you lot place a market order when the market is closed. As with limit orders, the restricted funds will exist used once the order executes.
What does it mean to "Long" or "Short" a stock or the stock market?
Everyone has heard the one-time adage "Purchase low and sell high." When a trader buys a stock, he is said to take a "long" position. He is "long" because he believes the stock price is going higher. This is also known as beingness "Bullish" or a 'Bull" on the market.
Conversely, a trader can also make money when he thinks a stock is going to decrease in price. Instead of buying low and selling high, a trader can "Sell loftier and buy low." In this instance, a banker will actually loan the trader shares of stock that the trader then sells. At this point, the trader has "sold short" the stock and believes the price is going to exist lower. This is also known equally beingness "Bearish" or a 'Deport" on the market. When the price has fallen, the trader buys the stock at a lower toll and "covers" his "short" position. The trader then takes the shares that he just bought and returns them to the broker from whom he borrowed the shares.
What is a "Bid/Ask"?
The stock exchanges provide the valuable service of bringing together all of the buyers and the sellers of stocks each day and matching the buyers and sellers that agree on a price. The exchanges keep rail of all of the open orders and show the highest buy gild cost every bit the "bid price" and prove the lowest sell order price every bit the "ask price." The "ask" is the price the person who owns the stock is request to sell his shares.
What is a "Limit Order"?
A limit order is an social club in which a specific cost is prepare to buy or sell a security. If the toll bespeak is hit and at that place is sufficient volume at that price point or ameliorate, your order will be filled. Limit orders may be placed every bit "Twenty-four hours" orders which are good for the day only, or as "GTC" orders, which are good until canceled.
What is a "Marketplace Gild"?
A market social club is an order to buy or sell a specified number of shares (or bonds, etc. ) at the all-time available price when the order is submitted. All orders that don't deport a specific price are considered market orders.
Market orders placed while the markets are closed or before the market place opens will be executed at an appropriate bid/ask price shortly after the marketplace opens and contingent to trading volume on that particular stock. If the stock requested does not accept sufficient volume to execute, then that social club will stay pending until filled or canceled.
What is a "Mutual Fund"?
Mutual funds are a professionally managed type of collective investment portfolio that pools money from many investors and invests it in stocks, bonds or other securities. The mutual fund is operated by a fund managing director that trades the pooled money on a regular basis.
What is a "Stock"?
Companies initially enhance coin by selling their stock. A share of stock represents fractional ownership of a business. When you buy shares of stock in a company, you are buying a modest fraction of the business and all the profits that go along with information technology. For instance, if ABC Company needed to raise $ane,000,000 they could sell 100,000 shares at $10. Each share that you owned would represent one/100,000th ownership of the visitor.
Keep in mind that some companies are "public" and some companies are "individual". Private companies are smaller companies that have raised money through a small number of investors and their stock does not have an active market place where it can be bought and sold. Public companies have sold their stock to many investors (shareholders) and have registered their shares with the Securities and Exchange Commission and with an commutation (NYSE, AMEX, or NASDAQ) and hence their shares can be bought and sold with ease on an exchange.
The 2 main types of shares are common and preferred stocks. Common stock gives the owner the right to vote at shareholder meetings and receive dividends if any are declared. While preferred shares typically don't confer voting rights, they have priority over common shares for earnings and assets. This ways when a company declares dividends, preferred shareholders are paid earlier common ones and have a higher claim to assets if the company goes bankrupt and is liquidated.
What is a "Cease Order"?
A stop order is an guild to buy or sell a stock when the stock cost reaches a specified price, which is known every bit a stop price. When the specified price is reached, the stop society becomes a market order.
- (a) A Sell Terminate Gild is used past investors and traders long a stock to protect an existing profit or avert further losses if the stock price drops. A terminate lodge to sell must be placed beneath the current market price.
- (b) A Purchase Stop Order is used by investors and traders short a stock to protect a turn a profit or limit a loss if the stock price increases. A stop social club to purchase must be entered at a price above the current market price.
Stop orders may exist placed as "Day" orders which are good for the day but, or every bit "GTC" orders, which are good until canceled.
For example, if you own 100 shares of IBM at $100/share and you want to sell information technology if the stocks goes upwardly to $110, that would be a limit sell order; only, if yous wanted to sell if the stock price drops to $95 so every bit to limit your losses, that would be a finish sell order.
What is an "Open Order"?
A marketplace social club that was placed when the market place was airtight and has not filled however, or a limit/finish society that has been placed but the price has non been met yet and therefore has not executed yet is called an open lodge.
What is day trading? Am I immune to mean solar day trade?
Mean solar day trading is when you are able to buy and sell the same stock on the aforementioned day. Keep in mind that such frequent trading will generate lots of commission charges and that you are limited to a sure number of trades for the Challenge.
Whether day trading is immune is dependent on the tournament you are in.
What fourth dimension is the US market open up?
The North-American stock market opens at 9:30AM EST and closes at 4:00PM EST. Whatever trade fabricated when markets are closed will be processed the next business day. This is merely true for stocks, bonds and mutual funds. Futures trade at different times.
Markets are Airtight for these Federal Holidays in the U.S.: New Twelvemonth's Day, Martin Luther King, Jr. 24-hour interval, Presidents' Day, Memorial Mean solar day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day (observed). On the day following Thanksgiving and oftentimes the day before Christmas, the market will close at 1:00 pm EST.
Trading Rules
How is the brokerage committee determined?
Commissions are decided upon by the professor and can be set as fixed $ amounts per trade, per share or a % total of each merchandise.
What are the trading hours and at what prices are trades executed at?
Stock-Trak executes all North American stocks, options, and future orders at real time prices. Mutual funds and bonds are executed at finish of day prices while trades from international stocks are delayed fifteen-thirty minutes. Since the markets shut at 4 pm ET., trades made subsequently that time will exist executed at the opening price of the next trading twenty-four hour period. Please annotation that although trades are executed at real time prices, and that the bid and inquire prices are existent time; the prices you lot run across in your open positions are delayed by 10–15 minutes.
What counts equally a trade?
Every successful transaction you make (buy, sell, short or cover) is counted as a trade. Open and cancelled orders do non count against your merchandise limit. Dividends and stock splits do non count every bit trades.
What is my initial cash balance?
Your initial cash residuum is decided past the professor/class administrator when creating the game and can vary from thousands of dollars to hundreds of millions in the currency of their selection. You can view the initial greenbacks rest past clicking "Portfolio Summary" under the "My Portfolio" tab.
If you are an individual investor you lot tin can contact u.s. to change your initial portfolio value.
Security Type Questions
Non all challenges permit all security types. Check your Portfolio Summary folio to review what is immune in your current challenge.
Stocks
Can I curt stocks?
Yep, curt selling is permitted and short orders do not demand an uptick to exist filled. Yous can brusque sell stocks that are priced greater than $three.00. Proceeds from a short sell are restricted and cannot be used to buy additional stocks. You can view the proceeds from shorts as 'Short Rest' on your business relationship remainder page or make a trade page.
Can I merchandise halted, restricted and blocked stocks?
No, you cannot merchandise halted, restricted and blocked stocks. Any trade that is confirmed afterwards trading has been halted will be reversed.
Can I merchandise stocks on markets outside of North America?
Yes, we let stock trades on many different exchanges beyond Latin America, Europe and Asia as well equally North America every bit long as the tournament you are in has allowed information technology.
Where tin I wait up security symbols for stocks?
When making trades, you must know the ticker symbol of the securities to be traded. Get to the 'Symbol Lookup' folio under the "Quotes/Research" tab and enter the full or partial company name and click "Search".
Mutual Funds
Tin can I short mutual funds?
No, you lot can but purchase mutual funds in long positions.
I establish a mutual fund that does not end in X or ends in Xx?
No, all U.s.a. mutual funds are 5 letter symbols catastrophe in X (VALBX, GARFX, ICTWX, etc.). Symbols that end in 20 would mean it is a Coin Market fund.
I placed an society on some Mutual Funds but I want to cancel it. Tin can I practice that?
Yes, you tin can as long every bit you cancel the order prior to 4:00 PM EST. Go to the "My portfolio" tab and select "Social club History" from the sub-bill of fare. From this folio select all or open orders and you can abolish the order.
I see I have 11.87 as a quantity. Is this normal?
Yes, you lot tin can own partial units for Mutual Funds. When selling make sure to select "Liquidate position" if yous wish to sell the entirety of your mutual funds. Otherwise, y'all could get stuck with a few actress units if the price changes at settlement.
My mutual fund lodge says I have 0 quantity. Why?
The order will say you have 0 quantity to purchase because the society toll is undetermined until settlement at 6:00 PM EST. You lot volition go the corporeality in $ you asked for, but the quantity is undetermined until settlement.
My Mutual Fund orders are not going through. Why?
Mutual fund orders practise not work like other types of securities. Orders can be placed throughout the day, simply they are only processed/filled at approximately half-dozen:00 pm EST. Any orders placed after iv:00 pm EST will not be filled until 6:00 pm EST the post-obit day. Practice no worry if your lodge has not executed before seven:00 pm EST.
Options
How do I exercise options?
Options do non have to exist exercised in order to realize whatsoever potential gains. In fact you actually lose money by exercising them, since you lot paid a time premium to buy them which is lost if you practise the options. They can likewise be traded similar any other security or they can be held until expiration. If they are held until expiration, the system will settle the contracts in cash.
If yous do wish to exercise your options, yous can click the "Exercise" button on your Open Positions page next to the option y'all wish to exercise.
How practise I write an option?
To write an option, get to the option trading screen and select "Sell to Open up". Similarly, if you wish to close the written position, select "Purchase to Shut".
My option orders are not filling. Why?
Each particular option contract has its own trading volume and information technology is very likely that your option orders aren't filling considering those contracts have little to no book in the existent world. Even options for huge stocks like GOOG and AAPL all the same have much, much lower volume than the stock itself. Options on smaller visitor's stocks ofttimes have no volume except for the strike prices that are very close to the stock'due south current trading price.
To check the volume of an selection you are trying to buy or sell, go to the options trading folio and enter in all the details as yous ordinarily would when making an social club. When you take finished, you lot will meet a quote for the option itself appear correct under the company'due south stock quote. If the option's book is smaller than your order quantity then the order probable will non fill.
Futures
How did I lose then much on futures?
Futures have very high multipliers. Each future has different multipliers and then a small alter in the underlying asset cost tin can, in some cases, create very large losses (or gains).
The US market is open up, why is my futures order not executing?
Futures do not trade at the aforementioned time equally the stock market. Delight see CMEGroup for the futures you are interested in. For instance, currency futures trade nigh 24 hours whereas others accept a trading halt throughout most of the solar day.
Where can I find more information about my futures contracts?
Yous can click hither to find more than information on the contract specifications per future contract. For the futures expiration calendar, click here for more information.
Why can't I curt future options?
Future options are already infrequently traded. Shorting hereafter options is very infrequent in the real world, so to reverberate this we have disabled information technology on our platform.
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Source: https://content.stocktrak.com/student-faq-technical-support/
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